Welcome to our contact page

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    Your order status?
    You can track your order on the Track Your Order page.

  • Want to return something?
    You can always return items within 30 days. Please include your order number.

  • Store information?
    Want to know more about our store? Check out the About Us page!

    See here! 
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Frequently Asked Questions

How long will it take to receive my order?

Here are our estimated delivery times:

  • Handling time: 2-3 business days
  • Transit time: 8-12 business days
  • Estimated delivery time: 10-15 business days

For more details, please refer to our Shipping Policy

Do you offer free shipping?

Yes, we offer free shipping on all orders worldwide. For more information, please check our Shipping Policy

Where is the American Tote located?

American Tote is a bag and backpack store brand. We proudly offer a curated selection of high-quality bag and backpack products, with shipping available worldwide.

What if I receive a defective product?

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Refund Policy

Can I cancel my order after it’s placed?

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Refund Policy

How can I contact customer support?

You can reach our customer support team through the Contact Us page or by emailing us at info@americantote.com

How can I track my order?

You can track your order through the Track Order page on our website.

Feel free to contact us!

We’d love to hear from you! Whether you have a question, feedback, or just want to say hi — our team is here to help.

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